Export your records to CSV

Keatext doesn't keep your data hostage. Every dataset can be exported to a CSV file, even if the data comes from Zendesk, Salesforce or Keatext's REST API.

  1. In the navigation bar, click Projects.
  2. Click a project that uses the data you want to export.
  3. In the project interface, click View records
  4. Click Export records

Afterwards, sit back and check your inbox for a download link—this could take a few minutes for a big dataset. The link will expire after three (3) days.

If you have a CSV file with an unusual date format (for example, 10.13.2015) and need to convert it to something more standard like 2015-10-13, you can create a project using that CSV file (see Import CSV data) and then follow the steps above to export your data to a new file. Before:

Date,Review,City
05.30.2014,"Very cute place in the BEST location possible",Madrid
02.19.2016,"Lovely views and filled with light",Montreal
07.10.2012,"The apartment was nice and matched the photographs",Berlin

and after:

Date,Review,City
2014-05-30,"Very cute place in the BEST location possible",Madrid
2016-02-19,"Lovely views and filled with light",Montreal
2012-07-10,"The apartment was nice and matched the photographs",Berlin

Make sure you can spare the comments—see Check your comment usage and How is my comment usage calculated? before trying this.

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