Welcome to the user documentation for the Keatext platform.
Keatext is a customer intelligence tool that uses natural language processing to filter out noise from unstructured customer data and identify issues—both positive and negative—that come up frequently. More specifically, Keatext performs topic extraction and sentiment analysis to determine what is being said about your products and services, and whether those things are positive or negative.
Create a projectImport data from a CSV file
No data to experiment with?
Analyze your dataFilter your records
Hide a topic
Group topics together
Share your findingsCreate a board
Share a board
Invite an analyst or a viewer
You can always get in touch with us through the Intercom chat embedded in our application. We'll be happy to answer your questions and troubleshoot your problems! :-)